Privacy Policy
Effective Date: January 1, 2026
Welcome to Apex Trade Network. Your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Who We Are
Apex Trade Network is a business consulting service provider based in the United Kingdom. We operate as a connection platform designed to match homeowners and commercial clients with qualified, local tradespeople nationwide. Our registered office is located at 124 City Road, London, EC1V 2NX.
2. Information We Collect
We collect various types of information to provide and improve our services, including Personal Identification Information (name, email, phone number, and address), Service Request Data (details regarding the work needed), and Technical Data (IP address and browser type collected via cookies).
3. How We Use Your Information
We use the data we collect to facilitate introductions with tradespeople in our network, provide customer support, improve our website functionality, and comply with legal obligations. We prioritize the security of your data in every step of our matching process.
4. Your Rights
Under UK data protection laws, you have rights including the right to access your data, request rectification, request erasure, and object to processing. You may exercise these rights at any time by contacting our support team at the details provided below.
5. Contact Information
If you have any questions or concern regarding this policy, please contact us at enquiries@apextrade.co.uk or write to us at: Apex Trade Network, 124 City Road, London, EC1V 2NX, United Kingdom.
6. Call Recording
We record telephone calls for quality assurance, training, dispute resolution, and business administration purposes.
Call recordings enable us to:
- Monitor and improve the quality of our services
- Confirm job details, instructions, and agreements
- Resolve disputes or misunderstandings
- Protect our staff and customers
- Comply with legal and regulatory obligations
When you contact us by telephone, you will be informed that calls may be recorded.
Call recordings are stored securely and access is restricted to authorised personnel only. Recordings are retained only for as long as necessary to fulfil the purposes set out above and in accordance with applicable UK data protection laws.
Where call recordings contain personal data, they are processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about how we process call recordings or wish to exercise your data protection rights, please contact us using the contact details provided in this Privacy Policy.